Delivery Information

Shipping Method

We do worldwide free shipping on standard shipping method. We can only list a limited amount of countries. We can not give you an approximate delivery time to other countries, where has more uncertainties during the delivery. Please understand.

Delivery time:Before we can ship your order,www.chinaibuy.com has to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Thank you for understanding!

I payed for express shipping but I am in a country which requires customs duty. How can I deal with this?
In consideration of our customers' benefit, we will try our best to help customers to reduce customs duty value. However, customs duty is out of our control, customer have to afford the duty once it happens. We sincerely apologize for any inconvenience this may cause you.

It is urgent that I receive my order through express shipping.
www.chinaibuy.com is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any custom or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend that contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Notice: If you choose express shipping, please remember to leave your contact number, this is required for express shipping.

Delivery
Shipment email will be sent after your items have been shipped. Tracking information can be checked from your Chinaibuy account.

Attention: If you choose the free shipping option, your parcel would be directly delivered to your local post office. We will inform you immediately once it arrived. Please take your tracking number and your personal ID to collect your items.

There are two reasons why we can't publish fixed shipping rates or put them in a table on our website:
1: Displaying the calculation chart would be too big. Imagine over 100 location codes, 50 weight bands, factoring of constants for each combination, exceptions, etc. Now imagine this information, but for four or five different courier companies. You can't represent that in a simple way, which is why we just let customers preview calculations for their order in the checkout system.

2: The shipping rates for different countries are changed monthly by the courier companies, so shipping quotes are not a static equation. This means that publishing the information online is even more unfeasible.

How Does www.chinaibuy.com Ship My Order to Me?
Chinaibuy currently ships small and medium sized orders by international couriers.

The shipping rates can be previewed inside the Chinaibuy online shop system. You can just click checkout when you finish shopping,Shipping fees will be caculated by our system automatically.

"How Long Will It Take To Delivery?"

Total delivery time is composed of two parts.
The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them.
The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Air Parcel Register(shipping normally takes 7-25 days), Standard Shipping Service (shipping normally takes 5-20 days, and United Parcel Service( it usually takes 3-5 business days). Processing takes 3-5 days normally.

"How can I trace my order?"

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.
How Do I Save on Shipping?
Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.

Why Can't I Choose My Desired Courier?
Due to difference circumstances in different countries at different time, we have to use our discretion in choosing our courier. All we need from our customers is the length of time in which they desire to receive their products, and we will choose the courier according to that requirement.
Is Shipping Included in The Prices?
If product name includes 'free shipping', then you will do not need to pay for shipping cost. Free available for every country.

For products without ‘free shipping’ are not included in the item prices: you need to use the online system to generate a shipping quote for your order.

Please put the desired number of items in your shopping cart.
Then click the come to the check out page, and then you can find shipping prices for different shipping services.

©Copyright 2013. Powered by chinaibuy.com